Party Refund Policy

Refund Options

Credit card refunds will be credited to the original card.
Cash/check transactions will be issued by check and processed by the City of Vandalia's Finance Department and could take up to five weeks to receive the refund.
Refund requests may also be refunded in the form of a Vandalia Parks and Recreation Department (VPRD) gift card. VPRD gift cards can be utilized for programming fees, memberships, or daily admissions at the Vandalia Recreation Center and Cassel Hills Pool.
Refund requests in the form of credit card or check must be at least $15 prior to the assessment of any cancellation/administrative fees.

Please note that refunds will not be issued in the form of household credits.

Cancellations must be requested in writing ten days prior to the date of the rental to receive a full refund, minus a $5 administrative fee. If the refund request is made nine to two days prior to the rental date, 20% of the rental fee will be forfeited. If the refund request is made less than two days prior to the rental date, no refund will be issued.
Transfers to another date may be permitted according to availability and could be subject to a $5 administrative fee.
Cancellation and/or administrative fees may be waived if written documentation of illness, injury, family emergency, relocation, or other reason is submitted and approved by the Recreation Coordinator.
No cancellation fee will be assessed if VPRD cancels rental due to weather or other extenuating circumstance.