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1. When are utility bills mailed and when is payment due?

Utility bills are mailed at the end of every month and are due by the 15th of the following month. Failure to receive a bill does not relieve responsibility for payment.

2. Can I make a non-coupon payment through my bank?

Yes, however, we do not receive these payments electronically. The bank’s processing center mails us a physical check, so this payment method may take up to seven business days to reach us. We are not responsible for payments that are not received by the due date. We also offer an autopay option (PDF) that electronically debits your checking or savings account.

3. Is there a penalty for paying after the 15th of the month?

A penalty of 15% of the current balance is assessed for all customers.

4. What happens if my service is shut-off?

If full payment is not received by the delinquent due date, a $25 fee is assessed. If the service is terminated there shall be a $25 fee to restore service. Payment must be made at the Municipal Building by 1pm to have service restored the same day, otherwise service will be restored the next business by appointment only. Someone MUST be home for service to be restored.

5. How are secondary meters billed?

Residents whose homes have a secondary meter are only billed for their actual usage on that meter. Any usage over the next unit of water (one thousand gallons) will generate a bill. 

6. What is a pool credit and how do I receive the credit?

A pool credit is a reduction in sewer and waste water treatment charges when a customer fills a swimming pool.  This credit is available once annually to each resident filling a swimming pool of at least one thousand gallons. The credit is issued, provided the Water Division has been notified of the pool filling prior to billing. The sewer and wastewater treatment charges are reduced by the excess of the average of the prior 12 months of consumption. The application for the pool credit is available on the website or call 937-415-2231.