What happens if my service is shut-off?

If full payment is not received by the delinquent due date, a $25 fee is assessed. If the service is terminated there shall be a $25 fee to restore service. Payment must be made at the Municipal Building by 1pm to have service restored the same day, otherwise service will be restored the next business by appointment only. Someone MUST be home for service to be restored.

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1. When are utility bills mailed and when is payment due?
2. Can I make a non-coupon payment through my bank?
3. Is there a penalty for paying after the 15th of the month?
4. What happens if my service is shut-off?
5. How are secondary meters billed?
6. What is a pool credit and how do I receive the credit?