When are utility bills mailed and when is payment due?

Utility bills are mailed at the end of every month and are due by the 15th of the following month. Failure to receive a bill does not relieve responsibility for payment.

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1. When are utility bills mailed and when is payment due?
2. Can I make a non-coupon payment through my bank?
3. Is there a penalty for paying after the 15th of the month?
4. What happens if my service is shut-off?
5. How are secondary meters billed?
6. What is a pool credit and how do I receive the credit?