What is a pool credit and how do I receive the credit?

A pool credit is a reduction in sewer and waste water treatment charges when a customer fills a swimming pool.  This credit is available once annually to each resident filling a swimming pool of at least one thousand gallons. The credit is issued, provided the Water Division has been notified of the pool filling prior to billing. The sewer and wastewater treatment charges are reduced by the excess of the average of the prior 12 months of consumption. The application for the pool credit is available on the website or call 937-415-2231.

 

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1. When are utility bills mailed and when is payment due?
2. Can I make a non-coupon payment through my bank?
3. Is there a penalty for paying after the 15th of the month?
4. What happens if my service is shut-off?
5. How are secondary meters billed?
6. What is a pool credit and how do I receive the credit?