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WATER DEPARTMENT - F.A.Q.

How Do I Make Payments?
Mail to:
City of Vandalia
333 James Bohanan Drive
Vandalia, OH 45377   or

In Person at our Office:
City of Vandalia Municipal Building
333 James Bohanan Drive
Vandalia, OH 45377
Hours: 8:00 a.m. to 5:00 p.m.  or

Drive-up Window:
Located in front of the building
Hours: 8:00 a.m. to 4:30 p.m.  or

24-Hour Deposit Box located by the Drive-up Window  or

Hocks Pharmacy
535 S. dixie Drive
Vandalia, OH 45377
(Payments made at Hocks Pharmacy are not received at our office until the afternoon of the next business day)


Is there a deposit required in order to have service in my name?
The Water Department is required by ordinance to collect a $100.00 deposit for a non-property owner.

What type of payment is accepted at your office?
We accept cash, check or money order.  Credit Card or debit card payments can be made on our website only.  A convenience fee is assessed.  If you have to use a credit card or debit card to make a payment and do not have access to a computer, we have a computer station in the lobby available for your use.

Do you accept payment by phone?
No, we do not take payment by phone.    

Can I make a non-coupon payment through my bank?  
Yes, however, we do not receive these payments electronically.  The banks processing center mails us a physical check, so this payment method takes up to 7 business days to reach us.   We cannot be responsible for payments that are not received by the due date.    

What happens if the due date falls on a weekend or holiday?
The bill is still due to our office on or before the 15th. However, when the night depository is cleared out the next business day at 8 am, the payment is consider on time.

How do I check for a leak?  
On the lens of your water meter, there is a built-in leak detector.  It looks like a red tri-angle or asterisk. If it moves while you are not using water, then you are losing water somewhere. 

Toilets are the number one culprit of a leak. To test a toilet, drop 6 to 7 drops of food dye in the tank of the toilet. Do not flush. If your toilet is leaking the dye will appear in the toilet bowl.

If you have additional questions or concerns please contact the Water Department, Monday through Friday, 8:00 a.m. to 5:00 p.m. at 937-415-2231.

 

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